Transformer exploded

The transformer exploded at Marina road, Zandspruit, Honeydew, on 7 April 2016 after 18:00. Up to date you get reference numbers from Eskom, and that is has been escalated, but no transformer. It has been two weeks that we don't have electricity. Food has gone bad, and can't be replaced. Please help!!!! Pole nr DZ25. Ref #: ***<br>