TRANSFERRING OF UNITS FROM DAMAGED METER TO THE NEW ONE

Our meter box was damaged on April 2020 and replaced by Eskom. I requested Eskom to transfer the units from the old meter number to the new one and I was requested to send the MM Form which I sent on 22 May 2020. Until now the units have not been transferred. I sent the follow up email on 16 July 2020, and I still haven't heard from Eskom. I phoned on the 23rd February, the lady I spoke to said she is escalating the query and it should be resolved in 2 - 3 days, but was still not successful.