Tired of lack of urgency in closing out case no ***

My meter number *** not recharging. Opened case with Eskom ref number *** on 18 February 2025. Told contractor is coming the following day. On further follow up on 24 Feb told case was resolved despite that noone came on site to look at the meter as promised. Since this case was closed on Eskom side, the asked that new case be opened case number ***. Called almost everyday to find progress...told same this case has been escalated..keep someone at home following day etc Wonder if I should employ someone to stay at home to just wait on a technician that never shows up. We living in tech era where someone can call you that they are coming to your place at such such a time so you can meet them but with Eskom you are told keep someone at home they are coming in the morning. You keep someone at home noone shows up.. 2- 3 days down the line you follow up case you told the same. Oo what a joke has Eskom s service come to be. Today, I called n some one by name William had a different approach, he opened up complaint number ***. Hope it will make a difference. I was told to keep someone at home Tommorow being Sunday the 2nd of march 2025.. ..12days down the line. Will keep someone at home.. hope this time around an Eskom miracle will take place otherwise I am tired of the poor service and lack of speed in execution of a simple task like replacing a meter.