They cut you off when you don't pay, but when they need to pay back??????

<p>I cloes my Eskom account 22 March 2017. I gave them all the details they needed. 7th April 2017 I received the final statement. I have phoned sent emails and still I have not received the money back from my deposit. They said to me between 6-8 weeks. We are sitting on week 9 now and still noting not a word. surely if Eskom can cut off when someone hasn't paid, why should it take them so long to pay their customers back?</p>