Thembisile hani Eskom. Poor service

We bought electricity using a banking app and we received 40 token numbers. The electricity was not redeemed. We don't have electricity for almost a month now. We reported our matter three weeks ago but Eskom people didn't show. They keep promising us that someone will come but no one showed up . People who reported after us have been helped, it's not fair!!! Why is Eskom using these new meter boxes called Voltex cause now it seems like they can't fix them if there's a problem...... Mxm .