THE WORST CUSTOMER CARE EXPERIENCE FROM ESKOM AND IT'S EMPLOYEE!!!

I got the worst service from a customer service agent from Eskom today. I was making a follow-up on a power outage complaint that I had lodged last night at 21:00 via the Eskom sms number. The electricity at my area(New Payne A/A, Mthatha) had a power outage on 5 August at 17:15. I made the first follow-up at 08:42 and the customer service agent (unfortunately I did not get her name) told me that their system shows that a technician was on the way, she did not give me a reference number. I made a follow up again at 15:53 and spoke to a 'Benny Mulaudzi'. He first requested a reference number as I was making a follow-up and I told him I was not given a reference number. He then asked how much do I spend on electricity per month. I estimated between R200-R300. He told me that could not be possible as I was not meeting the 'target', and he insinutaed that I was lying. I asked him how was that question relevant to my situation as I was making a follow-up on a power outage and when I called Eskom earlier I was not asked such a question. He rep**** with a patronising tone that he would not ask questions the way i, the customer wanted him to. So, while I was in distress and seeking assistance on an urgent matter, this Benny Mulaudzi was concerned about Eskom sales targets. He was of no assistance whatsoever with a stinking attitude. He said that he would send people from Eskom to audit my metre box as I was not meeting the target!

Eskom, kindly explain to me what is this target that your customer care agent speaks of and do something about your customer service agent's attitude(s). Its our right to get pleasant customer care assistance and a service that is up to standard!