Terrible service. Disconnected unfairly

<p>Received an eskom bill in Dec for R12433.85 was shocked at this amount and immediately contacted eskom to enquire about this bill and also wanting for someone from Billing department to call me back. My fist call to eskom was on 4 Jan. Then called again on 6th 9th 13th and 25th January with each time the call centre agent saying my query has been escalated to billing department. To date no one has ever called me back and now they have cut my light 7 Feb due to non payment of this very same bill that no one contacted me back on with regard to my query. <br />Called eskom on 7th February and spoke to numerous people that all made me wait to speak to a supervisor … but to no surprise the supervisors phone just kept ringing with no answer. <br />Finally got hold of Willem who told me that a disconnection should not have been genarated on our account without our query being resolved first. <br />Made payment for January bill. Received a reconnection ref number but still no one has come to reconnect. This has severely inconvenienced the tenants staying there as well as the business that’s running from the premises has lost out on thousands of Rands due to the electricity being cut off. <br />A technician came out to check the meter and said that the meter was disconnected remotely and was nothing he could do. The reconnection must also be done remotely from eskom office. </p>