Terrible service and Box not checked even after I payed the money for checking

I reported fault in my electricity on 27/07/22,my ref ***,that I think there is something wrong with the charges that I've been buying on prepaid, which is R2500+ every month,

We're 3 adults in house &1infant,me &my 2kids,all of us we come late every day, No one during the day,1 heater,stove,1 kettle, tv & geyser(which we switch it on every night for morning & put off every morning coz there is no one)we use heater paraffin to warm ourselves, the lady told me that I need to pay R530.00 to Fnb account of Eskom in order for them to fetch my meter box &send it to laboratory if it's results confirms not my fault will refund the R530.00, or if my fault they will not, I sent her the receipt &she confirmed it, on 27/07/22,technician from eskom came at 3:30pm,looked at meter box & gave my son phone no.s of customer service where I reported, saying he's not working about our fault & at 18:15pm,I received an sms from eskom conforming problem sorted with ***,

I Reported to the lady later in evening thru what's up whom I reported initially, she said she'll do a follow up, nothing happened on 28/07/22,I again sent sms, that No one came to take the meter box & I asked her how many more days must I wait for since I reported on 26/07 nothing happened, she rep**** that they work according to their plans, I must be patient ,My complain is that I'm not happy with their service, it's not first time I have problems with my connections coz last time because of broken cables or wires that eskom supplies me with it damaged my appliances, my washing machine, heater & microwave which I was never refunded, the supplier box from my neighbors was damaged 15yrs ago(******* connections)no box, no cable which was removed by eskom when parents were alive, coz now they passed away &orphans staying &unemployed to pay eskom or pay for box, that was damaged while they were young, & I as Eskom s Customer I'm Supp**** With Electricity that is damaged, broken &Unable to be fixed,I am asking Service from Eskom,to solve my complaints NOT TO SORT ESKOMS PROBLEMS AT WRONG TIME BY BREAKING ******* WIRES OF NEIGHBORS WHICH IS NOT I CALLED THEM FOR!!!I call them to give me service,fix my cables well, not temporarily, coz they bring damage, that supplies me with electricity not to LEAVE THEM BROKEN Eskom had been enjoying my money all the years, but ESKOM s connections are not in good standard, now I'm paying abnormal money which I think is because of broken wires &cables that had been damaging electricity&still does, bringing different problems. Yesterday again because of my neighbors ******* connection had to stay in the dark. Mrs Christine Mthembu