Terrible service. 8 days now with no electricity or service to a faulty metter

I have logged a faulty metter 8 days ago. I am the only one with no electricity in my area because of that. 8 days now. No service, food/meat has gone bad. I cannot cook or anything. Last call i was told they are waiting for the past holiday to work my issue as overtime. This is our lives they are now toying with its ridiculous. I am located in limpopo thohoyandou with ref ***. Eskom should just get a replacement because there is no ĺead time always on anything.