Terrible frustrating service from Eskom

i called eskom reporting electricity fault today at 6:30 in the morning, i was given the ref number 263 768 198, all my electricity appliances are not working only the some of the lights are working while the other lights are not working, around 12:00 i called to check as the technician didnt come i was told not to worry as the technician around Bolobedu South will come, after almost 9 hours without a help i called eskom and i was told a technician came and attended the matter which is not true i was told the issue has been closed i must lodge a complain or start afresh and report the fault.

the most frustrating issue is that i dont have electricity and i have been wasting my money the whole day calling eskom only not to get help, im reporting a fault and doing follow up buty instead of getting help im told to write an email and complain

the level of service at eskom is so bad and unprofessional

all my electric appliances has been damaged thanks to eskom,