XS
Xolisile S

1 reviews | Active since Jul 2016

07 Jul 2016, 11:50

Terrible Experiance and unfair treatment by ESKOM

<p>Good Morning ESKOM</p> <p> </p> <p>On the 15th of June 2016 the electricity was off in Midrand Kaalfontain and one of my tenant called ESKOM for assistance, they came and fixed the problem in the area. In my house there was no electricity still after they came and fixed in the area. Eskom decided to come in to check what could be the problem be only to find out that my tenants *******ly connected the electricity of which I didn’t know about because I am renting the property out I don't live with them.</p> <p>Eskom employee made a deal with them not to take the meter if they pay him R4 200 otherwise they will have to go to ESKOM and pay R6000.00, my tenants didn't have the money they asked them to come after few days so that they can raise the money, they disconnected them and took the meter with them. No note or contact details were provided in case they needed to do a follow up. They have not showed up or made contact as they have promised my tenants. My tenants decided to call and notify me of the Problem. On the on the 28 June I called ESKOM call centre and reported the matter I was assisted by Mfundo who promised that someone from ESKOM will call me back no one called me. I decided to search for a ESKOM branch near my workplace and I found one in RIvonia on the 30th of June I went to their offices in Rivonia the lady who was assisting me advised me that I Pay R6000.00 and return the proof of payment. On the very same day i went to pay at FNB and the next day on the 1st I returned the proof at the ESKOM Branch in Rivonia. I was told that they will reconnect the electricity after 6hours. If it was not done I must do a follow up and she gave me a ref. number. I have been doing a follow up since then no assistance was provided.</p> <p> </p> <p>One of the ladies in Rivonia ESKOM told me now that I came and report the matter and did not allow my tenants to pay them they might delay the process of installing my meter to punish me. I Spoke to Nhlanhla at the call centre who did not assist me and gave me a ref with missing numbers and Lindiwe refused to give me a Ref. number.</p> <p> </p> <p>What they are doing is not fair maybe I should have listened to my Tenant and bribed ESKOM employee, because I am now being punished for doing the right thing. Crime and *******ion if we try by all means to do things right and get bul**** by ******* employees. </p> <p> </p> <p>My tenants told me ESKOM employees were 4 in the car this is the car reg. YRC 089 GP they were driving and they took the metre with them.</p> <p>I am pleading to ESKOM I paid they must please install my box. </p> <p> </p> <p>If I do not get any assistance by the end of the day I am reporting this to Hallo Peter I am tired of being put from pillar to post!!!!!!!</p> <p> </p> <p> </p> <p> </p>

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