Terrible Eskom Service

Last week Thursday (22/02/2018) i get back from work to be see Eskom had installed a new meter box in the house for some reason or another and when my cousin why he says that they told him they are just putting in a new system. What will happen is that once the the electricity on the box has depleted we will then start using the new one. Fast forward to Monday (26/03/2018) i come back from work to a pitch dark house and when i ask what is going on my cousin tells me the Eskom guys came again to disconnect the old box (with still 108 meters of electricity in it) and told him that we we have to buy some cable so we could connect the whole house to the new box. Now this is not what we were initially told, also how do they come to just disconnect everything without forewarning and leaving us in the dark to fend for ourselves. Not having a clue what to do. We have been very good and loyal customers since we started living in this house so i am really disgusted by their behaviour. We call Eskom Monday night still and the lady on the phone was not much help, she tells us that all she can do is log the call and some people should come within 6hrs to fix the matter. I still came home to darkness Tuesday night. Now i work from 6am to 7pm everyday and i am gonna have to be forced to take a day off (meaning no pay for me to see to this as they are obviously not doing anything about it. What kind of customer service is this really? i am so confused and frustrated. I can't cook, i have to bath in cold water, get ready for work in the darkness. What year are we living in. Please help