Terrible Customer Service: Unresolved Meter Issue Since May 2016

<p>Eskom installed a so called smart meter. Soon after that there was an outage. The meter signalled the "tampered with" light.</p> <p> </p> <p>I called the Eskom Contact Centre and a technician came through. He called and tried to get the "smart meter" to work but he couldnt. He explained that the smart meters were problematic and the only way he could restore electricty , was to disconnect the meter. That he did do. He said that people from Eskom will come and sort out the issue. This never happend.</p> <p> </p> <p>I called and even sent e-mails to Eskom to try and have my meter issue sorted. But nothing happened from 24 May 2016 to date. I have the following ref number as proof Ref # 173 865 284 and Ref #</p> <p>2001 348 04.</p> <p> </p> <p>This situation leads to the next problem. My consumption has been on estimates since last May. I do not believe that the estimates are correct and they are closer to my winter consumption rather than summer consumption. I have a solar geyser but that is not factored into the estimate.</p> <p> </p> <p>So now I am forced to pay a higher amount for electricity because Eskom does not want to fix the mess it created in the first place. If I dont pay. I will get switched off!!!!!!</p> <p> </p> <p>So I then app**** for a prepaid meter. I completed the forms and sent them to an Eskom agent Cynthia Chama on 7 Feb 17. I did not receive any feedback until I sent another e-mail on 14 Mar 17. In her e-mail she asks one of her colleagues, a Anel Vorser for a status update. Then its the usual silence from Eskom.</p> <p> </p> <p>I truly cannot for the day when I can go off the grid and not be reliant on Eskom. Your service is terrible!!!</p> <p> </p> <p> </p> <p> </p>