Terrible customer service

What a terrible experience from the call center at Witbank. We had load reduction and when the electricity came back, we only had electricity for 2 minutes or so and The electricity went off again, for our house only. The agent Mafika Mothogoane threatened to hang up the phone when we voiced out our frustration about the problem, told us he could not help us without a pole number, and later asked for our address. We haven’t had electricity for over 10 hours now and no communication was sent. Ref ***