Tell someone who cares!
<p>Early in June 3 of my metres (3 phase power supply) were replaced with one new smart metre. I was send a notice to say that these metres were going to be changed but that I would be notified before the change was made. However the metres were swapped out without me being notified, and more importantly without me being able to read and photograph them.</p> <p> </p> <p>To make matters worse my account has been based on estimates since December 2016. My question is - how is this account going to be reconciled without an actual reading? In the meantime I was told that I had to pay my June account (based on an estimate that is far too high) to avoid being plunged into darkness.</p> <p> </p> <p>I logged a complaint - log ********** 32 on the 29th June and so far have had no feedback despite numerous calls to the Eskom call centre. Each time I am told it has been passed on to someone, but I never get feedback or resolution. </p> <p> </p> <p>This weekend I received my July account - again an estimate on 3 metres that I do not have. I called the call centre and was told that my case has been closed! So now am I supposed to pay another garbage invoice to avoid disconnection while Eskom continue to ignore my plight?!</p> <p> </p> <p>It so frustrating trying to deal with an organisation that does nothing about queries or complaints and just hides behind a very polite but powerless call centre consultant. What do I need to do to get this sorted out ?</p> <p> </p> <p> </p>