Telkom lines cut at Golela Port of Entry

Telkom lines were cut at Golela POE. I reported it to Telkom. My reference is 379cnz200715. I followed up on the 18 Aug 2015 and the call center said it was registered as a Bulk fault and they are working on it. On 30 Aug 2015 i followed up again ant the call centre said it was now reported as a urgent call.<br> <br> This is 8 weeks ago. Golela COmbinded Primary school line runs on the same line as mine and it was reported the same day at the same time under different ref numbers. The schools lines are in working order along time ago.... THis have been 8 weeks and i pay R30 per week for line fees to Telkom that is an amount of R240 which i have to pay but i have no SERVICE. I feel i need to get credit on my account for paying and having no service for 8 weeks. I am an pay as you go account holder for Telkom. why do i have to be treated differently because i am a pay as you go account. your co-operation and assistance will be highly appreciated. thanks Mrs Eiberg. i have to use the email of my friend to report this . THe account is on my ex husbands name and his id is *** his contact no is ***