Subject: Urgent Complaint Regarding Prolonged Power Outage and Delayed Meter Replacement

Dear Eskom Customer Service,

I hope this message finds you well. I am writing to formally lodge a complaint regarding the severe and ongoing power outage at my residence, which has persisted for three months. My reference number for this issue is ***, and my meter number is ***.

After an investigation by your team, I was informed that my power meter has burnt out and requires replacement. It has now been three weeks since I received this information, and unfortunately, there has been no action taken to replace the meter or restore my electricity. This prolonged lack of power is unacceptable, and it has severely impacted my daily life.

I kindly urge you to escalate this matter and take immediate action to resolve this issue. The extended time without electricity is not only inconvenient but also poses safety and health risks.

Thank you for your attention to this matter. I look forward to your prompt response and a swift resolution.