Still waiting Eskom!!!

<p>After weeks of trying to get our account sorted out and eventually getting the response below once we went to social media, nothing has changed. It has been 7 days and we are no closer to resolving the problem. Way to go Eskom!!</p> <p>Dear Shaun Nauschutz</p> <p>Thank you for using Eskom's e-mail facility. We refer to your e-mail received on 22 August 2016 at 09:33 regarding your bill query. Please accept our sincere apology for any inconvenience that may have been caused by the delayed response regarding the above-mentioned matter.</p> <p>Kindly note that bill query has been logged for you and forwarded to the relevant department to adjust your account. The turnaround time for this query is within 7 working days.</p> <p>Should you wish to follow up on this email, please quote the following Reference Number:</p> <p> ********** 17</p> <p>All account holders please feel free update your details with Eskom via alternative channels, to update details such as email address; postal address and contact numbers. All businesses are advised that should there be any changes Eskom would need to be informed in writing. The request must be on a company’s letterhead and signed by an authorized person.<br />Eskom Customer Service Contact Channels include:</p> <p>Please note that for any life threatening Eskom related emergencies, we recommend that you rather call our Contact Centre on ********** 566.</p> <p>Contact Centre Number: 08600 ESKOM / ********** 566</p> <p>Our sms line: 35328</p> <p>E-mail: ********** <p>For your convenience, you are welcome to register on our Eskom web Site (www.eskom.co.za) or on our Mobile MyEskom Customer App (Available in the IOS, Windows and Android App stores), to submit your query. Our automated system will provide you with a reference number.</p> <p>Should you wish to change or update any of your contact information, please send a request to Eskom using any of the channels mentioned above.</p> <p>Kind Regards</p> <p><br />Kingsley Sebola</p> <p> </p>