Still only 2 of my 3 meters reflected on CSOnline

Last month I complained that only 2 of my 3 meters were reflected on my account when I log into CSOnline to submit meter readings. I was contacted by Robin from Eskom on 10 September to say he would ensure that this was fixed immediately. I am now trying to log into CSOnline to submit meter readings again and there are still only 2 of my 3 meters listed. I then attempted to call the call centre to submit readings and after waiting for a long time with the phone just ringing I have given up. I have had a 3 phase supply for well over a year and yet I am still unable to submit my readings online.