MH
Monique H

1 reviews | Active since Sept 2015

04 Nov 2015, 13:44

Still only 2 meters linked to my 3 phase account

So, month three and Eskom's CS Online customer service website STILL shows only 2 meters instead of the 3 that I have. I cannot submit my own readings for the THIRD month. First time I complained on HelloPeter, I was contacted and assured it would be fixed. Second month I attempted, still only 2 meters. So I complained again on HelloPeter. Contacted by the same person who apologised and said he would personally see that my account is updated to reflect my 3 meters. Month three and there are still only 2 meters reflected and I can still not capture my readings. Called the call centre to do it manually TWICE and after the phone had rung and rung and rung with no operator answering I have given up. A complaint emailed to Eskom and another submitted on their website on Monday have been ignored totally.

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