Still No Electricity Almost 2years later

I would like to express my disappointment at Eskom! We did our electricity application in 2013 and still to date we have had no feedback and no installation. Last year in April we logged a report on hello peter and that's the only time they have contacted us about our application. They advised us to make a deposit of R1360 into their account and after we did the deposit we never heard from them again. So not only have they not done an installation but they have also taken our money. We called their national call center in Feb 2015 and no response! Called again yesterday and where promised a response in 24 hours and I'm still waiting! Called again today and the consultant advised that I may need to do a new application as the one I currently have is on the old system. Is that fare? <br> <br> Lack of communication! No service! Is this what Eskom is about? Electricity is a basic need and should be provided to all South Africans. We are not *****ing electricity but we are willing to pay and have already paid! <br> <br> If they was another service provider we would go to them! Since Eskom doesn't appreciate their clients.