Still in the dark after 5 days

Today is the 5th day without power due to a token number change/upgrade by eskom on the meter. Something you find out when you get the beep to notify you of low units. I cannot load the units I have bought so now i have no power. A call was logged on the 18th May 2024 and when following up with Alfred the chat bot, there is the same update everytime. No new information and you never know what exactly is happening. We can no longer buy any food and what we had has long gone spoilt. A technician came to the house yesterday and after struggling with the meter, returned it and promised to come back later to replace it. An hour or so later the call was closed as if the work was done. Had to call the call center again to get it reopen as opening a new one puts you at the back of the queue again, it took 4 days before the technician came the first time. Now it is friday night and after numerous calls to the call center, we were told our called had been assigned to a technician who should be at our house during the day. I took leave to be at home and all day no one came. I do not know what other avenues to follow. I have also sent an escalation email to the wc email address and still at the time of writing this I have not yet seen or heard from eskom. My ref is ***, probably one of the oldest ones open(i hope) otherwise who knows how much longer we need to wait.