So sad, exploiting customers to make up their revenue

It is so sad what Eskom is doing to customers. They're are exploiting innocent customers to make up for all the profit that they're lost. I have explained to them numerous times my property was vacant. I have provided time stamp proof and videos however they're didn't evens review my case. They're made up their mind becomes evens giving me a hearing and now I need to pay R6052 for a reconnection of my meter for a ghost vending claim. They're did not evens provide me with proof. Is there anyone that can help me please