So Disappointed

<p>In December 2015 I called Eskom to advise that I had sold my house and moved out and will therefore like close my Eskom account, Ref – ***.</p> <p>I received a call from Eskom , the lady said to me that they were going to terminate the electricity.</p> <p>I then asked her to wait until the new owner had app**** for her own account as I did not want them to be left without electricity.</p> <p>When the new owner and I went to the Eskom in Bellville , the consultant that assisted us said to me that since the new owner would like a prepaid electricity, there was no need for me to cancel, I should just apply for prepaid and all will be settled. Which I did.</p> <p>I am now shocked by the messages I am receiving saying that I have a R 1197.49 outstanding on the account no ***. I called the Call Centre now and the guy says that as much as there is pre-paid installed the account still have some charges accruing.</p> <p>I have not stayed at the house since December 2015. An Eskom consultant said to me that if we change to pre-paid , the initial account automatically closes. I do not know his name , but it is the consultant with the one leg.</p> <p>Please Assist.</p>