Slow feedback and response to problem

Hi<br> <br> I am an Eskom account holder in Hibberdene. My account number is ***. I had not paid for about 3 months because I was struggling to evict my tenant. After Eskom finally disconnecting my electricity and my tenant moving out I decided that I would change to prepaid meter. I app**** on the 9th April. Granted it says that it can take 30 working days. On Friday I called to check up on progress and it seemed nothing has been done on the new account. I was told that Eskom sticks to its 30 working day policy. What am I supposed to do with my new tenants? Isnt service delivery important any more?