Since this thing abo...

Since this thing about recode thing came in i was having problems with my box it shows confail if i want to put my token since my daugter was born one year ago im staying without electricity for 3 weeks in a row i reported it now again same story im without electricity from 25th of june last month i reported it via chatbox my husbund is sick he went to the office several times today he went again but theres no one at the office when talking to Alfred chat box it only state that it is an isolated Eskom fault