Shocking Service or lack of it!!

I contacted the Eskom call centre on Friday to arrange for a new Eskom account as i have just moved into my residence. I provided them with the previous owners reference number for cancellation as well as logged my request. I was then told that there will be a 24 hour turnaround time. It is now Wednesday! no call from Eskom.<br> I have called Eskom on Monday, Tuesday and Wednesday and have been spun the same pathetic story that someone will contact me and that my file is with a certain P Zondi. Is the type of disgusting service that we need to be subjected to ?? the quality or lack thereof of the call centre agents is also shocking. <br> <br> Eskom reference number - ***. <br> <br> <br> I