Shocking service from Eskom - Closing disputes without resolution

I am currently residing in Protea Glen Extension 3. I have been without electricity for almost 2 weeks. To date, I have been given 4 reference numbers ( 3*****746, 3*****608, 3*****672, 3*****291), and 3 of them have been closed without being resolved.

I was given a telephone number to call in order to escalate the matter (Tel: ***), and no one answers when I call.

I have been living in this area for 3 years, and I experience electricity issues every winter of every year, for a varying number of days. I recently spent 3 months without any electricity. October, November and December 2019, with no updates on the matter, and my complaints / disputes were once again closed without resolution.

I fear that this could be a repeat of what happened during the last 3 months of last year.