Shocking, disgusting service from Eskom

Good day

We have been trying to purchase electricity for a meter that was installed at B7 Cedar Square since the 17th September 2020.

We have called the call centre and have spoken to about 8 agents who provide us with different information every time we call.

We are not able to purchase electricity online, at the garage with the card or with only the meter number and have tried Pick n Pay as well.

We receive the following error message stating that the meter is not active or not registered.

We have tenants moving into this property this weekend who will need to purchase electricity. We kept being advised that it will take 48 hours then 24 hours for the meter to be registered but it does not happen.

I called again this morning for the hundredth time and spoke with Lerato (Ref no:374 945 478) and was advised that the meter has been registered on one system and not the other and for this reason we can not purchase electricity until this process has been completed.

How long can it possibly take for one meter number to be registered correctly on all the systems required so that we can purchase electricity.

The service at Eskom is disgusting, your agents have no idea what they are doing and we never receive the same information when we call.

This meter needs to be registered today, I do not care how it happens but it needs to be registered and we would like a call from Eskom to confirm that it has been done.

Contact details ***or ***

If this problem is not sorted immediately we will be taking this matter further.