Service Perfection

Hotel in WC. We lost 1 phase of our 3 Phase electrical supply on Monday morning around 2am. We reported the issue at that time to Alfred, the friendly bot. Lol. We received a reference number. We then use their toll free number with no success. Later that day we followed up with the bot and were assured that Eskom are aware of the outage and will send someone during working hours. Again we tried the toll free number and started out as second in line. After about 30 minutes we were first in line. HALELUJA. To no avail, as after 1Hr, 42min we were still first in line. What a joke!!! We have then did the not so responsible thing and went to the distribution board and changed the wiring, just to manage to have some power. Bot again. Hhaha. Today, Tuesday, 2days later we are still without that fase of electricity. No response from Eskom. Emails sent to escalationWC and received again an automated response, but still no assistance. Maybe this report might reach a sympathetic HUMAN BEING whom might feel it necessary to respond and sent help. The reference number should someone decide to do their duty is. ***. Hulle REF my in die ROOI.