Saddened Customer ***

<p>Good day</p> <p> </p> <p>My name is Pontsho Ramadiehe I stay with my parents at 888 Drieziek Extension 4 Orange Farm. My parents are loyal citizens of South Africa whereby every month we spend a minimum of R1200 or more on electricity of which I cannot say the same for people around my community. Last night we had a Power outage and surprisingly it affected about 10 houses from my streets and the rest had power.</p> <p> </p> <p>Realising this I made a call through to your call centre that was around Past 7 in the Evening to log a call, I spoke to a Lady who was kind enough to Log a Call for me and provided me with reservation number ***. The lady assured me that my query will be attended within 6 hours by one of the Technicians, to my surprise after an hour having logged a call, I received a call back from one of the Eskom Lady Consultant to inform me that my call has been actioned. I told her that the information she got is incorrect as we still in the dark. She came back sounding confused of what she read and had advised then said the query is in the process of being closed.</p> <p> </p> <p>I felt that something was not adding up that the consulted was unsure of the information she was providing to me. I then called back to the call centre at around 21:10pm and got a shock of my life. I dealt with a very rude lady who had attitude for days need I say more, she did not let me finish any of my sentence without jumping in and interrupting me. I would like you to listen to the call recording and please provide feedback thereafter.</p> <p> </p> <p>When I provided her with a call reference to follow up on what the previous agent that called me has advised, she rudely interrupted me to tell me that my call is in a process of being resolved that Technician will only be sent this morning at around 7am. I told her am not accepting what she is telling me because on my previous call the consultant advised that my matter will be dealt with within 6 hours. I argued that the information provided was incorrect and already an expectation was set that one of the Technician will attend to my query before Midnight.</p> <p> </p> <p>The rude lady could not answer my question when I asked her why was I not told that my request may take 24 hours to be sorted out. Instead, she went on and told me that their Technicians work until 7pm and only work from 7 to 7 on safe neighbourhood. She told me that my location is not safe hence they can only send a Technician in the morning.</p> <p> </p> <p>Eskom please advise based on the above information given by your consultant, does this mean I should also join the community by bridging the electricity due to the fact that I stay in an unsafe location that I do not have the right to get the Power switched on if I am experiencing Power outage at night?</p> <p> </p> <p>I am utterly disgusted with the level of service I received from your Call centre and the manner my query was handled. This morning I had to wake up early and bath with cold water to prepare for work . I left my 7 months infant with no milk back at home with a hope of getting the Power back. I hope you see the reason why civil citizen end up doing ******* things by bridging electricity, this is because of your Consultant and Technician that are inefficient.</p> <p> </p> <p>We having been experiencing Power Outage ever since your Technician came on Tuesday and where fiddling with the Transformer ,two days later we were affected by the Power Cut, which my house was one of the houses affected. Could I request you look into this and contact me with feedback regarding this matter.</p> <p> </p> <p>Meter number: ***</p> <p>Call ***</p> <p>Contact number: ***</p> <p> </p> <p> </p> <p>Looking forward to getting your Positive response.</p> <p> </p> <p> </p>