RUDE AGENT

I am writing to formally lodge a complaint regarding the unacceptable and unprofessional behaviour I experienced during a recent call to your customer service centre.

On 6 August 2025 at around 13:00 -13:45PM], I contacted the Eskom call centre to inquire about an issue related to my electricity service. During the call, I was assisted by a call centre agent named Vuyokazi.

To my disappointment, Ms. Vuyokazi was extremely rude and dismissive throughout the interaction. Her tone was unprofessional, and she did not make any effort to assist me in a respectful and courteous manner. Instead of addressing my query with the patience and professionalism I expected, I felt belittled and disrespected. This kind of behaviour is unacceptable, especially from someone who represents a national utility provider such as Eskom.

As a customer, I believe I deserve to be treated with dignity, respect, and professionalism at all times — regardless of the issue at hand. I am therefore requesting a formal explanation from Eskom on the expected code of conduct for your call centre agents. Specifically: