Ridiculous Service from Eskom

Our meter box went dead last night around 20:00 last night so obviously our electricity went off on one of the coldest nights this year. I called Eskom this morning the lady I spoke to logged a call to the electricians to come out and check what the problem is. She then advised me to call back if nothing had been done. She said I should make the call after 3 hours. so NOTHING WAS DONE and I called back. I then spoke to a guy called Mfundo he basically read off his system that the technicians cannot come out today because they do not have meters available. I then asked him if the technicians are not supposed to go out and check to see what the problem is before assuming we need a new meter is it maybe nothing they can fix in the mean time so we can get our electricity back on. He simply said that that is all that is on his system we will have to wait till the new meters arrive. I asked for a time frame which he said he could not give. I asked for a number to speak to the technicians supervisor which he could not give out either. Well my question is what do I do now if I cannot get any answers do we as customers just sit and wait in the dark with no warm water. Please help.