Ridiculous service

Today is 3 days without electricity, I reported the faulty on Sunday got a reference .Today is 3 days without electricity, I reported the faulty on Sunday got a reference 896 956 773 .Today is 3 days without electricity, I reported the faulty on Sunday got a reference .Today is 3 days without electricity, I reported the faulty on Sunday got a reference ***days later when I escalate the matter I get a new reference ***. To date no response from Eskom Brits. .