Ridiculous service!

I phoned in my meter reading because the Eskom app is not working again... I spoke to one of the rudest agents ever! After my reading was captured, I wanted to know when the next reading date will be. I was told that I phoned my reading in too early so that information could not be given. What a load of *******. The window for submitting readings is open sonce the 12th as far as I know. Why was I told that its early??? And then I got asked why Im worrying??

And about the app. I sent an email on the 7th of September to the mobility team regarding an issue with the app. More than a month later and still no feedback!