Ridiculous service

I am over explaining this issue, I am at a point where I am questioning your competence and customer service efficiency. From call centre to going directly to your offices, still its such a mission to take this tokens ********** ********** 602300; ********** ********** 860782 (which has not been used) and credit the correct metre no., seeing that its almost impossible to do such can you please reverse this transaction and give me my money. For more information visit your call centre (their system has more than enough information, that's if they are even competent) under meter no. ********** 9085 which was later on changed into a new meter no., or your Ga-rankuwa office that is always not willing to assist (they actually inflated this issue instead of resolving it).