Requesting correction of account for 13 months

I have been requesting Eskom in writing through their Call Centre every month for the past 13 months to please correct the reading on my account for a meter from which no electricity is used. Almost every month the reading just goes up wether it is an \estimated\" or \"actual\" reading.As the standard reply is that I must supply photographic evidence I have been submitting a photo with my query every month for the past 6 months. I have even copied NERSA on my latest 3 queries stating that Eskom has not been able to comply with this simple request and that they have displayed utter and consistent lack of customer service. Am I asking to much by expecting ESKOM to correct their systems????<br> <br> By the way I am writing this on hellopeter.com to try and get rid of my frustrations, by no means do I believe ESKOM will act on this!"