Replacing of new metter box

My name is Sue-Ann we have move in the property the 04:12:2024 on arrival we purchased the electric and notice the tokens don't want to go in but the metter box are recoded we inform the Attorneys as this house we have just moved in the next day the Attorneys reach out to Eskom just to find out the the previous people did scratch at the metter box Eskom then told the Attorneys the amount to be paid was R6,052.00 the Attorneys paid the amount. Eskom said the technical department will come out and replace the box it's almost a month and we still waiting for them I have been to Eskom in Bellville and the consultant gave me a long number and said when I see a Eskom van I can stop them and show the number as if I don't work so I must stand by the street until I see a Eskom van? The consultant said the problem are by the technical department and someone will come out again it's almost a month without electricity nothing has been done!!!!but the money has been paid