Removal of the meter from one place to another

I have been calling Eskom from May requesting them to attend to my complaint. I logged a call regarding the removal of the faulty meter from one place to another and I have been constantly been told to wait for the quotation from Matatiele branch to send it to my cell *** I was told it will take 30 days to receive that I have been waiting for the quotation till today and still I have not received anything. Every time I call the Eskom Call centre they log a call and I still don't get the response. I would like to know why is Eskom providing such pathetic service to customers, why Eskom as a service provider fails to honour the customers complaints. If Eskom cannot manage the customer service business why are they still in business. Why must a consumer always call the call centre log complaints and never get a courtesy call. Eskom is *********** and clearly does not care about the consumer hence they are sitting with a predicament of Bankruptcy because they do not value customer. I am always told that Matatiele branch is not responding to my logs MY BIG QUESTION TO THE CEO OF ESKOM IS WHY ARENT THEY INVIESTIGATING SUCH BRANCHES WHY ARE YOU NOT DOING CUSTOMERS SURVEY.