1 reviews | Active since May 2017
REFERENCE NUMBER :*** Power disconnected
Good Day
I am expirencing every bad service with eskom. They have disconnected electricity since 14th of June till now. I have lodge the complain with them. When the technicians came they said they cannot find any fault with the meter box. When l followup with eskom they said l need to upgrade the meter box which will cost R 8100. I have done the application for the upgrade,then l have been told that it will take 3 to 6 months for them to come and install the new meter box.Again l lodge a complain that l need electricity as l cannot wait for six months. Then l have been told that l have tempered with the meter box. When l ask them how,they said my loading duration shows them that the box has bern tempered as l took log time purchase the electricity. I sent email to cutomer service explain why l took so long to by the electricity.My reaon is l am permanently residing in pretoria( because of work) l took years and months to go to Limpopo(home) so there is no one staying there the reason l cannot purhase power monthly.Never the less they said l must pay R6000 for reconection.l feel that this is unfair. They cannot judge my loading durations as tempering even their meter box does not have any physically evidence of tempering. Eskom must explain a little bit more what is tempering? If lam not actively buying power that means l am tempering? I understand that if there people staying there maybe they can suspet tempering.l am staying pretoria with my famalie.l dont unerstand why l must buy electricity monthly and for what?because is still gonna last foever and they will still suspet tempering. Pleaese Peter Help.
