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Good day ,

Sunday 25 August 2024 I called the call centre and logged a call regarding the outage at my premises ( 12641 Tlase Street Daveyton ) . Need I mention that this is not the first call make reference to *** ( 08 August ) that I later called and cancelled as the electricity come back on again . Leading back to the 25 August , I logged a call and was assisted by a very professional and helpful Lady pity I didn't get her name . Who also mentioned that there was no Technician on stand-by available to attend to my situation as they all knocked of at 16:00 pm and how I should wait till the next day .

2 technicians arrived at the scene on the 26 August 2024 and were received by my uncle Charlie , who explained what we had done prior to their arrival ( he ran a check on all the appliances - fault finding ) . Did all that was necessary in trying to establish the fault and stood there at the main box with the technicians and noticed that my cable on the bracket looked burnt or exposed . The technicians responded with how that is not the issue and just lifted the switch and called it a day .

They did not try and establish if i perhaps share my bracket with another neighbours If maybe the issue stems from the neighbours house Or if this needs to be monitored before they leave . Instead they said I should walk out at 05:00 am in the morning if my lights are off and check which other house is off and call again . In essence I need to do their job in fault finding with the neighbour .

27 August 2024 the issue persisted and my Uncle requested I log a call again and I did exactly that at 11:00 I called the Contact Centre and was received by a Gentlemen that i did not get his name . Who listened but did not escalate my matter but told me to call again after 4 hours if the technicians don't not arrive . 15:12pm Mapula from the Sunninghil office took my call and was extremely patient and attentive and assured me that she will escalate my matter accordingly . 17:16 pm got routed to Sunninghil again and Banyana took my call extemly polite and attentive and allowed me to vent and offered her advise , but also drew light into the fact that there is no technician available to aid me at the time they have all left for the day ( at 16:00pm ) . Anyone on stand-by will attend to my call if there is a FIRE . Suggested I call again first thing in the morning and ensure they dispatch a Tech to my site .

28 August 2024 09:21 am Pule receives my call at Sunninghil - Did this guy not give me a performance I will never forget . Fast forward I give him my reference number where he casually placed my on hold with no warning that he will be chatting to his colleagues because he has no clue what the reference number is about . Upon realisation that he was going to drag the situation , I then suggested I give him intel on what I had endured and he dismissed me . I then told him to give me a chance to maybe give a backround and he basically told me to hold on with my 2 cents worth of an opinion and how I should wait and answer when a question is posed to me . I was stunned at how he was talking to me and questioned if that's how they conduct themselves when they talk to clients - where he then responded and told me " he will hang up and I will call again and wait in the queue " . Where I then reacted with a ARE YOU MENTAL and who talks to clients like that . HE HUNG UP ! 09:32 am called back and Mpho received my call and he was rather of great assistance with grace even - escalated the mater to RMC , spoke to Mokopu who I believe channelled to request to the correct departments . 11:03 am I spoke to Siphesihle from Cunningham Pretoria who was just clueless - wasted my time really 11:38 am Nthabiseng from Sunninghill who was reluctant to give me her name when I asked for it , was some what not helpful at a point where I asked for a Supervisor she put me on hold for the rest of the call made to her 13 min 52 sec and it re-routed to the rate your service . 12:10pm Nokuthula from Sunninghil who refused to share Annakie Swanepoel , her supervisor at the time . She did confirm that Mapula, Banyana and Mpho did escalate my matter and how she will request that Karabo call me back . I then mentioned that I will call again at 12:30. 12:41 pm Karabo the supervisor called i explained my situation and discomforts and disrespect I received holistically . She assured me that a technician will be dispatched before close of business and in deed it was executed ( the Technicians arrived) . After she promised to Deal with Pule and how I should expect an Apology and how she will be in contact in the next 24 hours .

30 August 2024 I have not received any communication from Eskom to date or any form of apology .

Mail was further shared with *** <***> *** <***>; *** <***>; *** <***>

I have since had an acting Manager from the Sunninghill Branch who assured me that the Team Quality assessor will be in touch with me on the 28/08/2024 and no one called . Instead the Acting manager insisted that i put the whole matter to bed and forget about the apology and call and just close the complaint .

I am appalled by how my complaint was dealt with and how no one is comprehending my grievance .

Regards,