Ref no. *** 3days later still waiting on Eskom

I am so disgusted with the service I am currently experiencing with Eskom. It has been 3 days now that we have been without Electricity due to a switch that tripped by their outside box which we obviously cannot tamper with now leaves us with no electricity for 3 days. I am honestly extremely disappointed I am Angry, I have a week old baby in the house with a toddler I cannot cook or even wash my children. My food has started going off I have phoned Multiple times!! been told by head office I was on the schedule yesterday, its 12pm and I am still waiting. If there is anyone that can please assist me in this matter I would appreciate it so much. My ref no. ***