REF 166 430 140

Eskom Ref: 166 430 140. I tried to buy and load electricity yesterday, with my online banking and at a retailer. I received a message that the meter number is unknown. I have been using this meter for almost 2 years. I called the Eskom customer help line on ***at 18:05 on 09/02/2016. I was given a reference number after speaking to the consultant that Eskom will call me with a other number to read into the box to reconnect the meter number to their system. This will take 24 hours. This is not a recharge pin issue- but the meter disconnect from their systems from time to time- I was told. I phoned the Eskom customer care this morning 10/02/2016 at 09:30 again to see if they can assist- pushing the 24 hours given- The lady looked into the system and said that this number is not found on their system. I am confused as I have bought electricity for almost 2 years and now the meter number is unknown with no transactions. The lady was very unexperienced ad could not give any other info as just- I don't know and refer to the system. I mentioned to her that this is not a municipality meter but with Eskom.