RECODING NOT RELIABLE - NOR TOKENS PAID FOR WORK

I have been up and down since December 2023 using petrol to get my meter recoded People helped me at the Eskom gate as reaching Eskom does not work by phone after spending R150 between my daughter and I we never reached Eskom they don't answer their phones at all. Again this month the tokens are blocked. I cannot get through to Eskom again using hundreds of Rands call time and Petrol. Arriving at Eskom this morning Debbie spoke to me and was so very unhelpful. On return home the tokens given by Debbie again don't work at all. I just want my meter to work. I was given codes and the codes were rejected. This is the second set of codes in 2 months. How can they be so very inefficient? The people at the gate at Eskom were very helpful last month but by this month I have had to go again using petrol and hundreds of Rands calling Eskom and Debbie who has no patience tells me to listen and does not rectify the meter. She does not seem to understand what happens when people run out of electricity. Please can someone assure that this meter of mine is sorted out. Your Alfred Pod cod is hopeless. Nobody EVER contacts you. Eskom's whole Prepaid meter system is a disaster. When will they get it Right?? Its upsetting and so very unfair these heartless people can operate this way and get paid to mess our lives up for us. Surely something can be done. I am sick of running out of electricity after paying for electricity 4 times and none of the methods worked at all. This is *****ulent taking money and making people run in circles for a service that does not work. I managed to load the first token again today since battling to get help. Eskom cannot keep taking my money I want my electricity I paid for and don't want to have to drive out my petrol because Eskom's system does not work Can anyone assist me and give my money back its R210-00? This amount is for tokens spent on at two banks and two Retailers and I got no electricity as it reject the tokens Eskom must sort my meter out to work so I don't spend hundreds of Rands next month again.

CAN SOMEONE KINDLY KINDLY HELP ME PLEASE?