Recoding Metre numbers

I tried to purchase electricity through the bank and it kept on giving me an error message saying "invalid meter number". I called Eskom yesterday and was provided with Ref number and was told to expect an sms with 40 numbers in 4 hours. Up until now no sms has come through.

We can't even cook a proper meal. Eskom this is so inconveniencing, the food in the fridge melted and will be rotten soon.