Re-connection

What a pathetic customer service I have received from Eskom customer care. I have reported power outage about 11 days ago in one of my rental property and after a review they found that there was a tempering on the meter and therefore had to pay R6053 which I pay on the very same day 07/02/2020. Following the payment made I have been asking Eskom to come and do reconnection which never happened till today. I have done more than five follow ups, escalations and even logged a complain, but still no response from Eskom. I have even took the initiative to visit their Hub in Randfontein four times already and all I get is empty promises. This is really getting to me and I feel that no one is taking us seriously.