Random loadshedding

Today all official documents and schedules clearly states who’s horrible turn it is for Stage 2 loadshedding, but stage 1 was suddenly added to block 3B from 8am to 12:30. Both jBurg city power and Eskom use Twitter to communicate to paying customers but don’t bother to reply when questioned about adding stage 1 to the one block 3B. Should Eskom not be held responsible to ensure jBurg city power adhere to official schedules. Start employing people that understand customer service. I don’t know how we can remain patient with this kind of attitude and service from both Eskom and City power. Please note I HAD to select a rating star. Whoever is reading this at your customer service might just ignore this complaint but that’s on you Eskom for employing people with no or little customer service etiquette.