query about electricity bill and disconnection

In June 2014 we reported that the account holder Mr Kgoloko Morwamoche passed away and reported the matter to Mr Masolo eskom janefurse that the electricity should now be changed to prepared how every we where advised they could not change it as the electricity was too heavy months passed and we went and reported the matter again still they could not put the box due to the rate of electricity being high on their side in september they came to switch off the electricity and demand that a payment of R10 000 has to be made yet the matter was reported my mother is a pensioner and she can't pay that amout of money, till today they refuse to put a box for us its almost a year now without electricity and no-one is willing to assist even if we give them the death certificate for my father we are still not getting any help . I'm very disappointed in the bad service that we have received from the management of Janefurse and of Polokwane head office Mr Rampedi whom was never of any assistance as well. Email correspondence where done as well to Sam Masolo with regards to the disconnection and they demanded R2485.00 where are we going to get that kind of money from as the person passed away