Promises and no delivery

After paying my outstanding account (I missed 1 Months payment) and paying my next account sooner than required I provided proof of full payment via email to Eskom customer services on Monday. This morning I called to confirm if they had received my proof payment and after being queued at the call center for over 40 minutes waiting for someone to answer I was assured that my reconnection instruction was logged and I would be reconnected by 7pm. By 3pm still no power so I thought I should just follow up again and make sure everything is on track. An improvement, only 32 minutes to answer my call! Again I was reassured my connection would be restored by 7pm.... 7:45.... no power. I call for a 3rd time, this time a 49 minute wait for someone to answer my call!!!! I was put on hold for a further 8 minutes while they investigated, only for me to be told again, that they will definately reconnect me by no later 8:15pm. And if not, this agent would call me back with an update.... still at 10:20pm NOTHING. No power AND no call back. So Eskom who should I send the bill to for all my defrosted food? For my cellphone costs after spending almost 2 hours on calls to your "customer service center" and for having to get takeaways .... or for not having any hot water for my child to bath?