Professional

It's been 3 weeks since I first app**** for prepaid electricity with Eskom. I spent about 30 minutes on the phone using my airtime. I was assisted by a very unhelpful lady who assured me that she submitted my application. She even provided me with a reference number.

To my surprise when I phoned in a week later, my application couldn't be found using both the reference number supp**** and my ID number. I spent another 45 minutes on the phone with a different unhelpful lady who lacks telephone etiquette. It's questionable how she got a call centre job, but anyway. She too gave me a reference number, but this time around I insisted that she sends it to me via sms as proof that I have app****.

I was dreading to phone in today to follow up on my application. A lady by the name of Sagree Pillay answered the phone and boy oh boy, she blew my mind. She answered the phone so professionally and introduced herself unlike the first two ladies who answered the phone as though they were answering their cellphones. I could sense in her voice that she was willing to help. Eskom needs to get more people like Sagree to answer their phones. Well done to you lady